STRATEGIC VISION

  1. BE A LEADER FOR HOOVER, ARIZONA, THE COLORADO RIVER AND PUBLIC POWER AS A WHOLE
    • HOOVER 3 PARTY INVOLVEMENT
    • RESOURCE FOR CUSTOMERS
    • RELATIONSHIP WITH LEGISLATORS (IN AZ & DC)
    • RELATIONSHIP WITH FEDERAL AGENCIES (BOR, DOE)
  2. STRIVE FOR OPERATIONAL EXCELLENCE
    • RIGHT STAFF – SIZE & SKILL
    • EDUCATE, ENCOURAGE & ENFORCE
    • REDUCE COSTS
  3. CULTURE OF CUSTOMER SERVICE
    • BUILD CONSTRUCTIVE RELATIONSHIPS WITH CUSTOMERS
    • REGULAR CUSTOMER MEETINGS AT THEIR PLACE OF BUSINESS
    • INTERNAL & EXTERNAL TRAINING PROGRAM FOR STAFF & CUSTOMERS
    • 3RD PLACE OPPORTUNITY AT THE APA
    • SEEK VALUE ADDED ACTIVITIES
    • ENHANCE THE APA WEBSITE
  4. ENTERTAIN SMART OPPORTUNITIES
    • COMMISSION LED OR BACKED
    • COST CAUSATION CONSIDERATION